1. Return is a scheme provided directly under this policy in which the option of exchange, replacement or refund is offered.
2. Return/replacement is provided within 7 days after delivery of the product.
3. Return/replacement is offered if the product received is damaged/defective or the customer faces any size issue.
4. Product-to-product replacement is not permitted. For example, if you receive Product A, you cannot request Product B as a replacement.
5. All products listed under a particular category may not have the same returns policy.
6. The returns/replacement policy provided on the product page shall prevail over the general returns policy for all products.
7. Refer to the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy.
8. Pick-up or replacement, where applicable, cannot be scheduled from a different address.

Non-Returnable / Non-Refundable Policy

Certain products are categorized as non-returnable and non-refundable due to health, hygiene, and safety reasons. Customers are advised to carefully review the product details before making a purchase.

1. No returns, exchanges, or refunds will be accepted for certain products once delivered.
2. Customers must report such issues within 48 hours of delivery at support@tynor.in. Exceptions apply only in the following cases, and are subject to mandatory proof requirements:Wrong Product Delivered – The customer must provide a complete unboxing video clearly showing the incorrect product.Lost Product in Transit – If the package is delivered empty, tampered, or missing items, a full unboxing video is required to validate the claim.Defective or Damaged Product – Any product received in a damaged or defective condition must be reported within 48 hours of delivery along with an unboxing video as proof.

Conditions for Exceptions:

• Only replacement of the same product will be provided in the above cases, subject to stock availability.
• Replacement without a valid unboxing video will not be processed.

Refund Policy

1. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by Tynor Orthotics Private limited in condition as mentioned in return/replacement policy
2. In case a customer wants a refund in the bank account (only applicable in COD case), details of bank account should be submitted.
3. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given to the original source of payment.
4. In case of prepaid orders, Refund will be processed to original payment source within 5-7 days from the day condition in point 1 is fulfilled.
5. In case of COD order, Refund will be processed to bank account within 15 days from the day condition in point 1 & 2 is fulfilled.
6. In case customer choose refund in wallet, same will be processed 24 hrs after condition in point 1 is fulfilled

Cancellation Policy

1. The customer can cancel an order within 30 minutes of order placed.
2. You cannot cancel the order once it's out for delivery. However, the customer may choose to reject it at the doorstep.
3. In case of any cancellation from Tynor Orthotics Private Limited due to unforeseen circumstances, a full refund is initiated for prepaid orders.
4. Tynor Orthotics Private Limited reserves the right to accept the cancellation of any order at any time.

Wallet Policy

Based on the User's instructions, refunds concerning Products purchased through the 'cash on delivery' payment option will be transferred as Tynor Cash into the User's Tynor Wallet and can be used as a payment mode for future purchases on the Platform. Tynor may also, at its sole discretion, grant User(s) Tynor Bonus Points to use as a payment mode for future purchases of Products on the Platform. In the eventuality of Admin wishing to deactivate the User's Tynor Wallet, the User agrees that all credit balance available in the User's Tynor Wallet, if any, will automatically stand forfeited and will not be required to process any refunds in any manner whatsoever. The User, therefore, agrees to use and exhaust any existing credit balance in their Tynor Wallet before deactivation of their Tynor Wallet on the Platforms. Notwithstanding anything to the contrary, any refund of the credit balance in Tynor Wallet to the User will be at the sole discretion of Tynor. If Tynor suspects any fraudulent activities, Tynor reserves the right to withhold the transfer of any credits to the User's Tynor Wallet.